We help small business owners set up how they take care of their customers.
HCX Operations
HCX Operations
We help small business owners set up how they take care of their customers.
Too much still comes back to you.
Your business is growing. And that’s amazing. But you’re still the one making sure nothing gets missed. We set up systems that catch what slips, so your customers keep coming back... and you have less to keep in your head.
Good service has a lot of moving parts.
Even good processes can leave you losing time to repetitive tasks and tracking down information. That's time you need for your customers and the rest of your business.
We start by finding where it's breaking down, then build from there.
You want customers to feel good about choosing you and coming back. We set up the work behind that experience, so it doesn't all depend on you.
What we can help with.
Customer calls & follow-up
We set up and maintain the systems so calls get answered and follow-up happens.
Reviews & reputation
We set up a simple way to ask for reviews and respond to them, so feedback doesn't pile up.
Keeping customers connected
We set up check-ins and follow-up campaigns that keep you in touch with past customers.
Social media presence
Help planning and publishing approved posts, with updates on how they're doing.
We also help with social media planning and publishing.
We build and manage AI support for the work that's taking up your time. You stay in charge.
Meet Joy Thomas
Founder & CEO, HCX Operations
Joy spent almost 20 years inside organizations where nothing could slip. The last 10 were in corporate. Now she brings a customer experience lens to small businesses, helping owners set up the work behind good service so it’s easier to manage. Based in Columbus, Ohio.
Let's talk about what would help.
Tell us what's taking up your time or getting in the way. We'll talk through where HCX can help.
Supporting small businesses through a program or organization? Let's talk about the businesses you serve.
HCX Operations